Terms & Conditions
1. Interpretation and Variation
“Studio”, “Us” or “Re:Connect Studio ” means Reconnect Studio Limited trading as
Reconnect Studio and its premises at 260 Kilburn Lane, London, W10 4 BA
“App” means the mobile app Momence available via Google Play or App Store
Class”, “classes”, “workshop” means any class or workshop provided by or on behalf of
Reconnect Studio.
“Member” means any person who has completed a registration form either in studio or online
at reconnectstudio.co.uk, has bought a membership or package, has taken or booked a
class.
“Membership”, “rolling contract” or “package” means the different types of memberships that
a member can purchase.
“Fees” means membership fees paid by the member.
“Website” means reconnectstudio.co.uk
“Terms”, “Terms and Conditions” or “T&Cs” means these terms and conditions.
The singular shall include the plural and vice versa where the context permits and
references to the masculine gender will include references to the feminine gender.
1.2 These Terms and Conditions are incorporated into the Registration Form and any
Membership is subject to these Terms and Conditions as amended from time to time.
1.3 Re:Connect Studio reserves the right to vary and revoke these Terms and Conditions
from time to time which it may consider necessary or desirable for the regulation of the
internal affairs of the Studio and/or the conduct of Members. Any such changes will be
published on the Website and, until revoked, are binding on Members.
1.4 These Terms and Conditions also apply (as applicable) to a person who completes a
Registration Form and attends Class without payment as part of a promotional or other
arrangement but has not purchased a Membership.
1.5 These Terms and Conditions and any disputes arising from them shall be governed by
the laws of England and subject to the exclusive jurisdiction of the English courts.
2. MEMBERSHIP
2.1 Subject to condition
2.2, when a person has completed a Registration Form, purchased a Membership or booked
into a class at Re:Connect Studio, they shall become a Member of Re:Connect Studio
subject to these Terms and Conditions.
2.2.1 Acceptance of a person as a Member is at the absolute discretion of Re:Connect
Studio.
2.3 A person shall cease to be a Member when their Membership expires or when the
Membership is terminated under these Terms and Conditions. For the avoidance of doubt
the provisions of condition 4 shall continue to apply after a person ceases to be a Member.
2.4 The relevant start date of any Membership in determining that expiry date is the date that
the Membership is purchased.
2.5 Re:Connect Studio reserves the right to expel from the Studio, suspend for a specific
period, terminate the Membership of or refuse to renew the Membership of any Member
whose conduct is or may be, in Re:Connect Studio’s reasonable opinion, damaging to the
character of the Studio or amounts to a breach of these Terms and Conditions or where such
expulsion is otherwise in the interests of the other Members. Any Member so expelled or that
has their Membership terminated or suspended shall forfeit all privileges to Membership of
the Studio and shall not be entitled to any refund.
2.6 Any lapses in Membership, including but not limited to the non-payment of subscriptions,
may result at Re:Connect Studio’s discretion in an administration fee being charged should
the Member reapply for Membership.
2.7 A Member may attend Classes according to the type of Membership.
2.8 Details of types and prices of Memberships are available at the Studio or on the Website
and shall be such types and prices as determined by Re:Connect Studio from time to time.
2.9 Payments for Membership do not entitle the Member to attend classes at any other yoga
studio not owned by Re:Connect Studio.
2.10 Subject to any statutory right of cancellation, payments for Memberships and Classes
are non-refundable unless otherwise stated in these Terms and Conditions.
2.11 Members may cancel any purchase of any Membership made online at any time up to
the end of the seventh working day from the date the Member receives confirmation of the
ordered Membership provided they have not already attended a Class using the
Membership purchased. Members do not need to give Re:Connect Studio any reason for
cancelling the Membership nor will Members have to pay any penalty. Members cannot
cancel any Membership if the Membership has been used. To cancel Membership under this
condition
2.11.1 Members must notify Re:Connect Studio in writing or by email
reception@reconnectstudio.co.uk . Once a Member notifies Re:Connect Studio that they are
cancelling their Membership, any sum debited to Re:Connect Studio from their credit or debit
card will be credited to their account as soon as possible and in any event within 35 days of
cancellation.
2.13 A Membership is non-transferable..
2.14 A person attending the Studio is allowed to purchase an Introductory Offer once only,
and upon production of photographic proof of identity (including driver’s licence, passport ID
card). In the event that a Member is found to have previously purchased an Introductory
Offer any monies taken will be treated and used as the purchase of a single drop-in class
(90 minutes) and any balance will be credited to the account of the Member for any further
purchases.
3. MONTHLY SUBSCRIPTIONS, 365 DAY PASSES AND CLASS CARDS
3.1 The provisions of this condition shall only apply to a Member who purchases a Monthly
Subscription Membership (aka ‘Monthly Rolling Contract’) by monthly direct debit, standing
order or debit or credit card.
3.2 A Monthly subscription is for the Minimum Subscription Period published on the Website
and in the Studio and will continue automatically until terminated. The first payment shall be
taken on the date of purchase, which shall be the start date of the Membership and the date
upon which monthly Subscription fees are due and paid in advance for the following month.
3.3 A Member who is purchasing classes by Subscription may, at the discretion of
Re:Connect Studio, suspend (or “freeze”) their membership up to two times in any calendar
year, for up to 30 days in total. An administration fee of £35 per suspension will be
payable. Any member who chooses to suspend their membership must do this by emailing
the studio directly and requesting a suspension via the email address,
reception@reconnectstudio.co.uk. They should receive written confirmation of the freeze.
When the member wishes to continue their Subscription they must contact the studio directly
again. If they do not contact the studio by the end of the 30 day period then the Subscription
will automatically unsuspend (or “unfreeze”).
3.4 Subscription fees must be paid in accordance with these Terms and Conditions and the
type and price of the Membership offered on the Website and in the Studio irrespective of
whether or not the Member uses the Studio’s facilities.
3.5 Subscription fees may be increased at Re:Connect Studio’s discretion. Members shall be
given at least 14 working days’ notice of any increase in Subscription fees.
3.6 Any Member that is purchasing classes by Subscription agrees that they can cancel their
Subscription without any Minimum Subscription Period giving 30 days notice in writing to
reception@reconnectstudio.co.uk.
3.7 Subject to condition 3.6 and any right of Re:Connect Studio to cancel or suspend the
Subscription, the Subscription will continue indefinitely unless and until a Member cancels
their Monthly Subscription which can be done by emailing the studio at
reception@reconnectstudio.co.uk. Members should be aware that the cancellation of their
Subscription will be effective immediately from the moment they cancel. Membership does
not extend for a month from the date of a member’s last monthly payment. This means from
the moment they cancel they will no longer be members at Re:Connect Studio with the right
to book or attend classes. No refunds shall be given to Members in respect of any
Subscription fees that have been paid.
3.8 If a Member does not pay their Subscription for the Minimum Subscription Period (or
cancels their Subscription during the Minimum Subscription Period) the Member remains
liable in full for any outstanding Subscriptions in respect of the Minimum Subscription Period.
3.9 By agreeing to the Minimum Subscription Period the Member agrees and acknowledges
that they are being given preferential rates by Re:Connect Studio and therefore it is fair and
reasonable that the Member is liable for any payments referred to in condition 3.7 above.
3.10 It is the responsibility of the Member to cancel any direct debit or standing order with his
bank on termination of his Subscription. Re:Connect Studio cannot be held liable for any
payments processed due to the failure of a Member to cancel a direct debit or standing
order.
3.11 Members who do not wish to accept a change proposed by Re:Connect Studio to any
Subscription fees may cancel their Subscription by giving notice to Re:Connect Studio in
accordance with condition 3.7 but must continue to pay subscriptions at the rate current
immediately prior to any proposed increase until the end of such notice period or in the case
of a Member whose Minimum Subscription Period has not ended until the end of such
period.
3.12 If the Subscription is paid by debit or credit card (or any Subscription fees remain
outstanding beyond the due date) the Member unconditionally and irrevocably authorises
Re:Connect Studio to debit any credit or debit card provided by the Member with the monthly
Subscription fee (or any outstanding fees) without notice to the Member.
3.13 Our 365 Day Pass entitles you to attend an unlimited number of classes at our studio in
a year starting from the date that you first use the pass.3.14 You can freeze your 365 Day
Pass three times every calendar year for up to 30 days each time. There is a £25 admin fee
for each freeze. Please note that Re:Connect Studio will be closed for up to 3 Bank Holidays
per year.
3.14 There is a cooling off period of 14 days from the date of purchase, in which you have
the right to cancel any purchase and be fully refunded. You will however be charged for the
cost of returning any goods (if relevant) and you cannot cancel any service or goods if they
have been used.
3.15 After this 14 day cooling off period, or if the pass has been started, there can be no
refunds or partial refunds for this pass for any reason. This is a heavily reduced pass for
people who wish to pay for a full year in advance. If you wish to take account of the
possibility that your circumstances may change in the next year, we recommend that you
purchase the Monthly Rolling Unlimited pass instead, which gives you the option to cancel at
any time with 30 days notice.
3.16 Late Cancels and No Shows for monthly and annual members, plus 14 Day Pass and
30 Day Pass holders – There is a charge for monthly and annual members who book into a
class and then either do not make it to that class or do not cancel their booking in time for
somebody to take that spot. A £5 Late Cancellation/No Show Fee will be charged to your
stored bank card.
3.17 Class Cards – A 5 Class Card with 45 day expiry entitles you to attend 5 classes to
use within 45 days starting from the date that you purchase the pass. A 10 Class Card with
90 day expiry entitles you to attend 10 classes to use within 90 days starting from the date
that you purchase the pass.
3.18 Extending your Pass – If you don’t use your classes up, of any 5 or 10 Class Card,
within this period then the card will expire and you will lose your classes. Remaining classes
may be unlocked for a charge of £25 and you will have 30 days from the day of purchase to
use them.
3.19 No Show/Late Cancellation Policy for Class Cards – If you do not attend any class
booked or fail to cancel any class with more than 2 hours to go before the class, you will be
charged one Class Credit, as if you attended the class.
3.20 Discounts and Concessions – We offer 15% discount concession memberships.
● Eligible: full time students, full time teachers and teacher assistants, NHS and
Emergency Services employees (Blue Light Card holders), registered unemployed ,
receiving Income Support, Universal Credit or Disability Allowance, registered carers,
over 60s, Equity/Bectu members
● To redeem get in touch with us at reception@reconnectstudio.co.uk
● Proof of in-date eligibility required
● Not applicable on Intro Offers or Gift Cards
● If you are eligible for more than one discount, for instance during a sale event, only
one discount is allowed per transaction. Our system should automatically apply the
largest discount available for you. If this does not happen, please contact us at
reception@reconnectstudio.co.uk so that we can remedy this.
4. LIMITATION OF LIABILITY
4.1 In consideration of Re:Connect Studio accepting a person as a Member, the Member
agrees that:
4.1.1 Neither Re:Connect Studio nor its employees or agents or sub-contractors shall be
liable for any loss, damage or theft to or of any personal or other property (including
bicycles) belonging to or brought onto or left outside the Studio by the Member or any guest
of the Member unless, subject to condition 4.3 below, such loss, damage or theft was
caused by negligence of Re:Connect Studio or its employees or agents or sub-contractors.
4.1.2 Vehicles and bicycles and their contents parked or locked-up on or outside the Studio
are left at the owners risk. Re:Connect Studio will accept no liability for any loss, damage or
theft in respect thereof unless, subject to condition 4.3, such loss, damage or theft was
caused by negligence of Re:Connect Studio or its employees or agents or sub-contractors.
4.1.3 Neither Re:Connect Studio nor its employees or agents or sub-contractors shall be
liable for any death, personal injury or illness occurring in or upon the Studio or as a result of
attending Class or using the facilities and/or equipment provided by Re:Connect Studio
except to the extent that such death, personal injury or illness arises from any negligent act
or omission of Re:Connect Studio or its employees or agents or subcontractors.
4.2 Without prejudice to condition 4.1.3, it is the Member’s responsibility to ensure that, in
accordance with condition 7 of these Terms and Conditions, their physical condition is
appropriate for participating in any Class and to ensure that they correctly operate or use
any facilities and/or equipment provided by Re:Connect Studio, including the adjustment of
levels or settings on any equipment. If the Member is in any doubt as to how to correctly
operate any equipment they should consult a member of staff before use.
4.3 Where loss or damage to property including vehicles, and/or their contents, brought onto
Re:Connect Studio premises is caused by the negligence of Re:Connect Studio or its
employees, agents or subcontractors, TGR liability shall be limited to £500 (for any one
incident).
5. RESERVATION
5.1 Spaces are allocated on a first come first served basis unless you book and reserve a
space online which can be done up to 8 days in advance and up the start of a class which
will reserve a space in Class until 10 minutes after the start of the Class.
5.2 To guarantee a space the Member must check in at reception at least 10 minutes before
the start of the class by checking-in at reception failing which the space may be made
available on a first come first served basis to anyone else attending.
5.3 Cancellations can only be made online and up to 24 hours before the start of the Class.
Cancellations cannot be accepted over the telephone or by email. If the cancelation is made
in the 24 h before the class starts no refund will be made and no credit will be returned to the Members.
5.4 Where the Class is fully booked you may add yourself to the online waitlist. You will be
automatically moved from the waitlist to a reserved space at any time up to the start of the Class and,
if you have opted in to receive schedule updates and notifications
from us, you will receive email notification of this at which point normal booking terms apply.
If you no longer wish to attend, you must remove yourself from the waitlist or cancel any
reserved space 6 hours before the start of the Class.
5.5 If you book online and do not sign in at reception at least 15 minutes before the class
start time on 3 or more occasions in 1 month your online booking rights will be suspended
for 1 week and, in addition, if you have a purchased a drop in or a Membership with limited
numbers of classes one class will be deducted from your Membership on each occasion that
you do not check in at reception at least 15 minutes before the class start time.
5.6 If you have a Monthly Rolling Unlimited or Monthly Rolling Contract or a 365 Day, or a 14
Day or 30 Day Pass, you will not receive a refund of money or of credit if you book into a class
but fail to come to the class or fail to cancel your booking at least 24hours before the class is due to start. Please note that if you put yourself onto a waitlist for a class you can be moved from the waitlist to the
classlist at any time up to two hours prior to the class starting. If you know you no longer
wish to attend a class you are waitlisted for, please take yourself off the waitlist to avoid the
£5 Late Cancellation/No Show Fee.
6. USE OF FACILITIES AND CHILDREN
6.1 Children between the ages of 15 and 17 may only use the Studio and attend Classes if
accompanied by their parent or legal guardian and with the prior approval of Re:Connect
Studio. The parent or legal guardian must sign a liability waiver on behalf of the child before
the child can attend any classes at Re:Connect Studio.
7. FITNESS AND HEALTH
7.1 Classes involve intensive exercise in a heated room. Each Member agrees to familiarise
themselves with what each Class involves prior to assessing whether they are fit to
participate in a Class. Members should refer to the Website or speak to a member of staff for
further information.
7.2 Each Member warrants and represents on the date of their acceptance of these Terms
and Conditions and on each occasion that the Member uses the Studio that the Member is in
good physical condition and that the Member knows of no medical or other condition why the
Member is not capable of engaging in the Class or exercises provided by Re:Connect Studio
and that such Class or exercises would not be detrimental to the Member’s health, safety or
physical condition.
7.3 Re:Connect Studio staff are not medically trained and are therefore not qualified to
assess whether the Member or any guest is in good physical condition and/or that the
Member can engage in any exercise without detriment to the Member’s health, safety,
comfort or physical condition.
7.4 Members are advised not to undertake any physical activities without first seeking
medical advice if they have concerns over their physical condition. Re:Connect Studio
reserves the right to refuse access to any Member if, in its absolute discretion, it considers
that the health of the individual concerned may be endangered by the use of Re:Connect
Studio’s facilities.
7.5 Members shall not use Re:Connect Studio’s facilities if they are suffering from: low/high
blood pressure, cardiac irregularities, any infectious or contagious illness, disease or other
ailment or suffering from any ailment where there is a risk, however small, that such ailment
may be detrimental to the health safety, comfort or physical condition of the other Members.
If there is any doubt, Members should consult their doctor and must notify Re:Connect
Studio of any circumstances affecting their health which may be exacerbated through
continued use of the Studio.
7.6 Members are required to faithfully follow the instructions of the instructor or teacher at all
times.
8. PERSONAL BELONGINGS, DRESS, HEALTH AND SAFETY
8.1 For security reasons Members are advised to place their personal belongings and
valuables in a locker in the changing rooms or if there are insufficient lockers to take
personal belongings and valuables into the yoga studio. All belongings must be removed
from the Studio at the end of class. All lockers are emptied at the end of each day. Because
of concerns over the Coronavirus, any property left behind will no longer be retained and
instead will be disposed of without notice.
8.2 Members are requested to wear a form of dress appropriate to the practice of yoga and
Pilates. All outdoor footwear must be removed in the changing area before entry to the yoga
studio.
8.3 In the interests of safety and hygiene, no crockery, glass or other breakables or food are
permitted in the changing rooms or the Studio.
8.4 Only plain water is permitted in the yoga studio (no coloured or sugared or yoghurt drinks
or coconut water).
8.5 No pets (with the exception of guide dogs) are permitted in the Studio.
8.6 Members should not walk around the Studio barefoot if they have verrucas or fungal or
similar foot complaints.
8.7 Members are required to use a suitable towel for the purpose of covering their yoga mat
in the yoga studio.
8.8 In the event of a fire, Members are asked to make their way to the nearest available exit.
8.9 Smoking is not allowed in the Studio.
9. GENERAL
9.1 Details of Class times at the Studio may vary from time to time and are published on the
Website. Re:Connect Studio reserves the right to change Class times or cancel Classes at
its discretion, and will endeavour to give Members notice of such changes as is reasonably
practicable.
9.2 Members must at all times observe Re:Connect Studio’s guidelines which may be
notified to them from time to time and are requested to comply with any reasonable
directions which the management of the Studio may issue to ensure the safety of the
Members and the smooth operation of the Studio for the convenience of all Members.
9.3 Members consent to having their photograph and/or video taken by Re:Connect Studio
at any time whilst using the Re:Connect Studio facilities and Re:Connect Studio reserves the
right to use any such individual or group photographs of members and/or guests for press or
promotional purposes. If a Member specifically does not want their photograph used for such
purposes then they must notify Re:Connect Studio in writing.
9.4 Members are required to give written notice to Re:Connect Studio of any change of
address or email or mobile phone number.
9.5 Re:Connect Studio may communicate with the Member by email. By providing an email
address to Re:Connect Studio the Member consents to receiving email communications
from Re:Connect Studio, including notices pursuant to these Terms and Conditions. The
Member also accepts the risk that email may not be a secure and confidential means of
communication. Re:Connect Studio will not be liable for any loss or damage suffered as a
result of communicating with a Member by email.
9.6 Re:Connect Studio reserves the right to refuse admission to the Studio.
9.7 A person who is not a party to the Registration Form has no rights under the Contracts
(Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Form.
10. REFUNDS AND CANCELLATION POLICIES
10.1 Save as set out in the Terms and Conditions set out above, payments for any form of
Membership are non-refundable.
10.2 Fitness Equipment and Accessories may be returned within 14 days for exchange only.
Returns are valid only for products that have not been opened, used or damaged. Products
which are defective or damaged upon arrival may be returned immediately for exchange.
Some products may need to be shipped directly to the manufacturer. This will be stated on
the product package or instruction insert. Should you be unsure if this is the case, please
contact us using the information at the bottom of this page. Members are responsible for all
shipping charges on exchanges or refunds. Refunds are only available when an equivalent
replacement is unavailable and the Member does not wish to exchange for another product.
10.3 Books, DVD’s, Posters may be returned within 14 days for exchange only. Returns are
valid only for products that have not been opened, used or damaged. Products which are
defective or damaged upon arrival may be returned immediately for exchange. Members are
responsible for all shipping charges on exchanges or refunds. Refunds are only available
when an equivalent replacement in unavailable and customer does not wish to exchange for
another product.
10.4 Digital Products (Audio, Video, E-Book downloads) may be returned immediately for
exchange.
10.5 NON-REFUNDABLE RPODUCTS. All product sales, including but not limited to drinks, food, mats, and towels, are final. These items are non-refundable once purchased, regardless of the circumstances.
11. PROMOTIONAL MEMBERSHIPS AND CONCESSION MEMBERSHIPS:
Concession available up to 20% off our standard peak pricing for unemployed, students,
over 65, and government social services (NHS, Fire Brigade, Police Force, Teachers).
Enquire at the desk for more details. Not available on any special offers.
Intro offer is a 21 consecutive days membership for £49. It is valid from first visit and must be
activated within one year of purchase. It is not a rolling membership. Only available for new
members, can be redeemed only once per person. It can be suspended ONLY for medical
reasons (proof required)