Privacy Policy
1 We are committed to protecting the privacy of our supporters, staff and anyone else who
entrusts their personal information to us. We always endeavour to protect your personal
information through compliance with the Data Protection Act 1998, the Privacy and
Electronic Communications Regulations 2003, the General Data Protection Regulation and
other relevant laws and regulations. The following Re:Connect Studio Privacy Statement
explains how we collect, store, use and protect personal information. Please be assured that
we never sell your data and we never share it with another company or charity for their own
marketing purposes, save for as detailed in 11.6 below.
2 Protecting your personal information
If you contact us regarding an event, job, training, offer, activity, campaign, request
information, volunteer, or use our website and any of its referenced activities, you may
provide some personal information to us. For example, you may provide your name, your
postal address, your email address, your telephone number, credit card and debit card
information. All personal information is protected by secure systems and processes. These
are specifically designed to protect the information at all times and prevent loss, misuse,
unauthorised access or disclosure, alteration or destruction of information. For example, we
use a specialist payment gateway provider to enable online payments to be made securely
by card, or other payment option. This helps to ensure any personal and financial
information is fully protected and kept private.
3 Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside
the European Economic Area (EEA). It may also be processed by staff operating outside the
EEA who work for us or for one of our service providers. In order to safeguard your
information we will ensure any such transfers are in strict compliance with data protection
legislation, with all appropriate contractual arrangements (Privacy Shield or model clauses in
contracts) in place. By submitting your personal data, you agree to this transfer, storage or
processing. Re:Connect Studio will take all reasonable steps necessary to ensure that your
personal data is processed securely and in accordance with this Privacy Statement.
All information you provide to us is stored on secure servers. Where we have given you (or
where you have chosen) a password which enables you to access certain parts of our
website, you are responsible for keeping this password confidential. We ask you not to share
your password with anyone.
4 How we use your information
We may process personal information in a number of ways, such as:
● to process payments
● to provide any information or services you request or use
● to identify ways to improve our services and day-to-day operations
● to keep you updated with our services, products and special offers (unless you ask
us not to)
● to enhance, tailor and personalise our communications for your benefit
● to improve the performance of our website and improve the experience of website
visitors
● to deliver an effective yoga instruction and training service
5 Lawful basis for processing
Re:Connect Studio obtains and processes personal data fairly and lawfully, in an open and
transparent manner. We will only do so if at least one of the following conditions applies:
● It is necessary to fulfil a contract or agreement we have with you. For example, if you
make an injury waiver we need to record and store such a waiver
● It is necessary to process your personal data so that we can manage the payments
you make to us or the delivery of products / services
● We have your consent. For example, if you give us permission to keep you updated
regarding our activities and offers.
● It is in Re:Connect Studio’s legitimate interests and these interests are not overridden
by your own rights or interests, for example, to tailor our communications as shown
below, or to contact you by post.
● It is necessary for us to comply with a legal obligation.
● It is necessary to protect your vital interests or those of another individual.
● It is in the public interest or where we have official authority vested in us.
6 How long we keep your information
Re:Connect Studio will only keep data in a form that permits personal identification for the
duration necessary to fulfil our legal obligations and operational objectives. Once the
respective retention period has elapsed, Re:Connect Studio undertakes to anonymise,
destroy or erase this data. You can change your preferences at any time by logging into your
Momence account or by emailing us: reception@reconnectstudio.co.uk. We also provide the
opportunity to ‘unsubscribe’ in all of our mailings and emails.
7 Tailoring our communications
To ensure our communications are as relevant and interesting as possible, we may tailor
their content based upon our clients’ characteristics and behaviours. We may verify existing
contact information, to check that it is still up to date. If we find postal addresses have
become out of date over time we may update them to ensure our records are accurate.
These legitimate activities enable us to tailor our activities to make them as appropriate as
possible for our clients, staff and volunteers and reflect their interests as closely as possible.
Please be assured that we never sell your data and we never share it with another company
or charity for their own marketing purposes.
8 Your rights with regard to your information
You have the right to be informed about any personal data that we hold which relates to you,
including how we acquired such data and the purposes for which it is being used. This right
requires that you will be given a copy of your personal data which you may have supplied to
us via our website or in other correspondence and interactions.
To exercise this right, you must make your request in writing to the address specified above
and include a copy of your passport or driving licence and a recent utility bill to verify your
name and address. No fee is required for this service. Your request will be dealt with as soon
as possible and we will respond to you within one month from the date on which your
request was received. You have the right to have inaccurate personal data corrected. If you
discover that we hold inaccurate personal data about you, you have the right to instruct us to
correct that information. If you inform us of any changes to your personal information, we will
update our records accordingly. Such an instruction must be in writing and must contain
evidence of the correct information. We will respond as soon as possible, and in any event
within one month from the date on which your instructions are received.
In certain circumstances, you have the ‘Right to be Forgotten’. This means that you can
request that TGR erases any and all references to you from our records and systems. We
will comply with all such requests in a timely manner, as required by the General Data
Protection Regulation, unless other operational or legal obligations require us to retain such
data for a particular purpose or period of time.
You have the right, at all times, to object to the processing of your personal data which you
find intrusive, excessive or unwarranted. Re:Connect Studio will respect your right to do so,
but may need to continue such processing where required do to so by law or within the
terms of an existing contractual arrangement.
9 Other Websites
Our website may contain outbound links to other websites which are outside of our control
and are not covered by this privacy and cookie policy. If you access other sites using the
links provided, the operators of these sites may collect and process information from you in a
way which is different to how we do so.
When you visit these other Websites your personal information might be used by others in
ways that do not conform to the terms of this Policy. Similarly, we use ‘social buttons’ to
enable our users to share or bookmark web pages. These are buttons for third party social
media sites and these sites may log information about your activities on the internet
including on this Website. Please review the respective terms of use and privacy policies of
these sites to understand exactly how they use your information and to find out how to
opt-out, or delete, such information. We also sometimes use external web services on this
Website to display content within the web pages of this Website, for example to display
images, show videos or run polls. As with the social buttons, we cannot prevent these sites,
or external domains, from collecting information on your use of this embedded content.
10 Email Communications
We may also use tracking technologies to determine whether you have read, clicked on, or
forwarded certain email communications we send to you so that we can make our
communications more helpful and interesting.
11 Website and social media analytics
Re:Connect Studio’s websites use website analytics, including Google Analytics, which
provides aggregated information about visitors to the website, for example, the number of
visitors in a day, which parts of our website are most popular and if there are any trends,
such as one specific page being viewed mostly by people in a particular country. This helps
us to understand how people interact with our websites so that we can continually improve
them. We also have an active presence on social media (e.g. Facebook) and use analytical
tools to monitor the performance of our social media posts, for example, the number of likes
and shares, as well as audience information. This helps us to improve our activity on social
media.
12 Online advertising
We may, on some occasions, wish to advertise on social media or other websites. When we
do this we may wish to use personal data in order to improve the targeting of the advertising.
This enables us to improve efficiency and keep our costs down.
13 With regard to each of your visits to our website, we may automatically collect the
following information:
● Technical information, including the Internet Protocol (IP) address used to connect
your computer to the internet; your login information; browser type and version; time
zone setting; browser plug-in types and versions; operating system and platform.
● Information about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through and from our site (including date and time); products you
viewed or for; page response times; download errors; length of visits to certain
pages; page interaction information (such as scrolling, clicks, and mouse-overs) and
methods used to browse away from the page and any phone number used to call our
customer service number.
14 Cookies
We use cookies on our website in order to ensure the best possible digital experience for all
users. By continuing to browse this site you are agreeing to our use of cookies as described
in this policy.
What is a cookie?
A cookie is a small file of letters and numbers that is placed on your device by our website.
This enables the website to distinguish you from other users of the site, and to understand
your – and other users’ – browsing patterns anonymously.
What cookies do we use?
Different types of cookies are used for different purposes. The types of cookies we use on
our site break down into the following categories:
● Strictly necessary cookies
Necessary cookies help make our website usable by enabling basic functions like
page navigation and access to secure areas of the website. The website cannot
function properly without these cookies.
● Statistical cookies
These allow us to anonymously collecting and reporting numbers of visitors and to
see how visitors interact with our website when they are using it. This helps us to
improve the way our website works, for example, by ensuring that users are finding
what they are looking for easily.
● Marketing cookies
Cookies and other ad technology such as beacons, pixels, and tags help us serve
relevant ads to you more effectively. They record your visit to our website, the pages
you have visited and the links you have followed. We sometimes share this
information with trusted companies to help us target our ads more effectively.
● Preference cookies
Preference cookies enable our website to remember information that changes the
way the site behaves or looks to you e.g. your preferred language, or the region that
you are in.
Specifically we use the following cookies on this website:
Google Analytics
● _ga
● _gid
These cookies help us analyse website traffic so that we can improve your browsing
experience. Each cookie expires after 24 hours.
Cookies enable us to run our online classes calendar and booking system.
Changing your cookie preferences
You can block cookies by changing the settings in your browser preferences. Please note: If
you use your browser preferences to block all cookies (including strictly necessary cookies)
you may not be able to access all or parts of our site.
Browser manufacturers provide help pages relating to cookie management in their products.
15 Updating this statement
We may modify, alter or otherwise update this privacy and cookie policy at any time. This
policy is dated 10th May 2021. We will indicate any changes by updating the date at the top
of the policy. You accept the most recent version of our Privacy Policy every time you enter
and use this website. We encourage you to review this policy from time to time.